Terms of Use

Welcome to Luxtrai! We are committed to providing high-quality products and an exceptional shopping experience. To ensure clarity and mutual understanding, we present the following Terms of Use. By using our website, you agree to adhere to these terms. If you have any questions, feel free to contact us.

1. Acceptance of Terms

By accessing and using Luxtrai’s website, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.

2. User Accounts

Registration

To create an account, you must provide accurate and up-to-date information. Additionally, you agree to update your information promptly if any changes occur.

Confidentiality

You are responsible for maintaining the confidentiality of your account credentials. Furthermore, you agree to take full responsibility for all activities that occur under your account.

Unauthorized Use

If you discover any unauthorized use of your account, please notify us immediately so we can assist you in resolving the issue.

3. Product Information

Accuracy

While we strive to provide accurate product descriptions and pricing, errors may occasionally occur. In such cases, we reserve the right to correct any inaccuracies and update information without prior notice.

Availability

Product availability changes over time. Therefore, we cannot guarantee that all items will be in stock at the time of your order.

4. Orders and Payments

Order Acceptance

After you place an order, you will receive an email confirmation. However, this does not signify our acceptance of your order. We reserve the right to accept or decline any order for any reason.

Payment Methods

We accept various payment methods, including credit/debit cards and online payment platforms. Please ensure that your payment information is accurate and authorized.

Pricing

All prices are listed in the local currency and are subject to change without prior notice. Additionally, taxes and shipping fees may apply.

5. Shipping and Delivery

Processing Time

We process orders within 1-3 business days to ensure timely delivery.

Shipping Methods

We offer various shipping options. During checkout, you will see the delivery times and costs associated with each method.

International Shipping

For orders outside Saudi Arabia, additional fees and customs duties may apply. Please note that customers are responsible for these charges.

6. Returns and Refunds

Return Policy

If you are not satisfied with your purchase, you may return the item within 15 days of receipt. To qualify for a return, items must be unused and in their original packaging.

Refunds

Once we receive the returned item, we will process your refund to the original payment method within 30 days.

Non-Returnable Items

Certain items, such as perishable goods or personalized products, are not eligible for return. For more details, please refer to our Return Policy.

7. User Conduct

Prohibited Activities

Users are prohibited from:

• Engaging in fraudulent activities.
• Posting harmful or offensive content.
• Violating any applicable laws or regulations.

Termination

If you violate this policy, we reserve the right to suspend or terminate your account without prior notice.

8. Intellectual Property

All content on Luxtrai’s website, including text, graphics, logos, and images, belongs to Luxtrai or its content suppliers. Moreover, this content is protected by international copyright laws. Unauthorized use of this content is strictly prohibited.

9. Privacy

We value your privacy and are committed to protecting your personal information. For more details on how we collect, use, and safeguard your data, please review our Privacy Policy.

10. Limitation of Liability

Luxtrai is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. In any case, our total liability is limited to the purchase price of the products you ordered.

11. Changes to the Terms of Use

We may update these Terms of Use from time to time. When we make changes, we will post the updated policy on this page and revise the “26/1/2025“ date. By continuing to use the website after any changes, you accept the new terms.

12. Contact Us

If you have any questions or concerns about this Terms of Use, please contact us at:

• Email: info@luxtrai.com
• Phone: +966533442919
• Address: QOGA3016, Badiyat Bint Ghailan Street, Ashuhada, Ar Rass, Saudi Arabia

Thank you for choosing Luxtrai. We appreciate your trust and are committed to providing you with the best shopping experience.