At Luxtrai, we are committed to providing our customers with exceptional shopping experiences. This return and exchange policy outlines our guidelines for returning or exchanging products.
Return Conditions:
To be eligible for a return, your item must be:
Unused: The product must be in its original, unused condition.
Unopened: The product’s original packaging must be intact and unopened.
Undamaged: The product must be free from any defects or damage.
Return Process:
You are allowed to return the product within [15 ] days. When you want to return your product, follow the following steps
Contact Us: Initiate a return by contacting our customer support team at [info@luxtrai.com] or the contact page. Please provide your order number when contacting us.
Ship the Item: Carefully package the item in its original condition and ship it to the return address provided by our customer support team. Please retain your shipping receipt.
Refunds:
Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please allow [30] business days for the refund to process.
Exceptions:
Personalized Items: Custom or personalized items are not eligible for returns.
Sale Items: Items purchased on sale are final sales.
Damaged Items: Items damaged due to misuse or neglect will not be accepted for return.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund.
Shipping Costs:
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
Replacement Shipping: We will cover the cost of shipping a replacement item if the original item is damaged or incorrect.
Exchange Policy:
To exchange an item, please return the item as outlined above and place a new order for the desired item.
Questions:
For any questions regarding our return policy, please contact our customer support team.
Note: This policy is subject to change without prior notice.
