This Shipping and Delivery Policy outlines how to get your Luxtrai order to you quickly and securely.
Shipping Providers
We partner with reliable shipping companies to ensure safe and timely delivery.
DHL Official: A premium service offering faster delivery times and comprehensive order tracking.
CJPacket Ordinary: A budget-friendly option with longer delivery times and potentially limited tracking information.
Estimated Delivery Times
CJPacket Ordinary: Delivers within 7-12 business days. It is ideal for cost-conscious customers who prioritize affordability over speed.
DHL Official: Delivers within 3-7 business days. This expedited service provides real-time tracking for added peace of mind.
Shipping Locations
Currently, we deliver exclusively to the United States. We’re actively expanding our reach and aim to include additional countries soon. Please check back for updates on our international shipping capabilities.
Shipping Costs
The final shipping cost is calculated at checkout based on your chosen method (CJPacket Ordinary or DHL Official), the weight of your package, and your specific delivery location within the USA. You’ll see the exact cost before confirming your purchase.
Product sourcing and availability
We source a diverse range of products. Sometimes, we may import them directly from China if they are unavailable in local warehouses. This process doesn’t impact the outlined shipping methods or timeframes but could potentially cause slight delays depending on product availability. We will keep you informed of any potential delays.
Order Tracking
Upon shipment, you’ll receive a confirmation email with a unique tracking number for your chosen carrier. Use this number to track your order’s progress on the respective shipping company’s website.
Customer Support
Have questions? We’re here to help! Contact us through our dedicated Contact page or directly via email at info@luxtrai.com.
Additional Considerations
We regularly review and update our shipping services. Please revisit this policy for information on potential new shipping options or faster delivery times.
To ensure prompt delivery, double-check your shipping address before finalizing your order.
International customs fees or duties may apply to your order and are the customer’s sole responsibility. These fees are not included in the initial shipping cost.
We appreciate your understanding and look forward to delivering your Luxtrai order!
