At Luxtrai, we are committed to delivering orders reliably and efficiently to customers worldwide. Please review the details below regarding our shipping process.
Countries We Ship To
We ship to most countries worldwide. However, delivery times may vary depending on the destination. Shipping to Ukraine is currently unavailable due to the ongoing conflict. Our shipping partners may not support some countries.
Order Processing Time
Orders will be processed within 1 to 3 business days after the purchase is completed.
Estimated Delivery Time
The estimated delivery time ranges from 7 to 14 business days after the order has been shipped. This timeframe may vary based on the destination country and local delivery conditions.
Shipping Cost
Shipping costs are calculated at checkout based on the destination and the weight of the products. Rates may vary depending on these factors.
Order Tracking
After your order has shipped, you can track it on our order tracking page. Just enter your email and order number to see the status of your shipment.
Delayed Shipments
Delivery times may be affected by factors beyond our control, such as customs, local courier delays, or severe weather. However, we ensure that all orders will eventually be delivered.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If an incorrect address is entered and the package cannot be delivered, the customer may be responsible for any additional shipping charges. Please review your address carefully before submitting your order.
Shipping Options
Express shipping is currently only available for orders to the United States. Standard shipping applies to all other countries.
Shipping Origin
Most of our products are shipped from China. If a product is available in your local region or warehouse, we will prioritize shipping it from there to reduce delivery time and improve your experience.
